Terms & Conditions of use

Access to the Aspect Property website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.
Existing Assured Shorthold Tenancies (ASTs) And All Assured Tenancies

During Your Tenancy - No fees to be charged for existing tenancies.

 Management of the property

At the start of the tenancy we will advise you who is responsible for managing the Property. This is not always Aspect Property Services. Where we are not managing the property, we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the Property, we may have to obtain the Landlord’s consent before proceeding with a repair.
Where we manage a Property and hold keys, the Tenant is to inform the Property Management Team if they want to be present when works take place. However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.
It is your responsibility to insure your own belongings throughout the tenancy. Aspect Property Services highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe. When applying for a Tenancy tenants will be contacted by one of our Insurance partners for a free, no obligation quote.

You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Aspect Property Services.

Anti-Money Laundering Regulations
Aspect Property Services is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.
All charges levied by Aspect Property Services are subject to VAT at the prevailing rate of 20%.

Complaints procedure
If you are dissatisfied with Aspect Property Services’ service or handling of a transaction, and you are unable to resolve this with the member of staff involved, please report the matter to the Partner/Manager of the Aspect Property Services office concerned. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.

If you are not entirely satisfied with the resolution we ask that you contact our Customer Service Officer on +44 (0)0208 965 0000 so they can work with you to resolve the situation. Alternatively, you can email us on info@aspect-property.com or write to us with your concerns/comments at: Aspect Property Services, 41 Park Parade, London, NW10 4JE

Following the Customer Service Officer’s investigation, a written statement expressing Aspect Property Services’ final view will be sent to you and will include any offer made.
This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.


In the unlikely event that the matter cannot be satisfactorily resolved, you may refer your concerns to the Property Ombudsman on 01722 333306 or by post at Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP.

TPO Membership Number - D10611
 Aspect Property Services are also members of Client Money Protect (CMP).
Aspect Property Services (Harlesden) Limited
T/A    Aspect / Aspect Property
Registered Address: 41 Park Parade, London, NW10 4JE
VAT Registration No: 989025576
Company Registration No: 06397172


Aspect Property Services reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

Please feel free to contact us should you have any questions regarding any of the above information.

This website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only. This website is for information purposes only and its content is subject to change without notice.

Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.


Whilst Aspect Property uses all reasonable efforts to ensure that the information published on this website is accurate, current, and complete at the date of publication, no representations or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. Aspect Property cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.

Aspect Property makes no warranty that this website is free from errors, defects or viruses.

Copyright notice

The entire contents of this website (except the crown copyright location maps) are the property of Aspect Property and are subject to copyright with all rights reserved. You may download or print individual sections of the website for personal use and information only provided that these properly indicate Aspect Property‘s copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without Aspect Property‘s prior written consent.


There is no guarantee that any e-mail you send will be received by Aspect Property or that the confidentiality of that e-mail will be maintained during internet transmission.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts. International transfers of personal information. As the Internet can be accessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.


Our CMP certificate is available here Click Here